We’re making improvements to how you sign in to online and mobile banking! This improvement is taking place Tuesday October 6 from 10:00pm to Wednesday October 7 at 5:30am. You’ll see a new security feature designed to strengthen your online and mobile banking security.
– MFA is an added layer of security that helps ensure only you can access your digital banking.
– MFA provides an extra step during sign-in to help safeguard your account from unauthorized access while keeping your experience simple and secure.
– To access digital banking on your mobile device, you’ll need to install the latest version of the mobile banking app starting October 7, 2026.
– All members will be required to enroll in MFA the first time they sign in after the upgrade. This is part of our commitment to protecting your financial information.
– You’ll be able to choose from four convenient MFA methods: Push Notification, Web Authentication, Text Message or Voice Call.
– For the fastest and most seamless experience, we recommend selecting Push Notification as your MFA Method.
– To use Push Notifications, you’ll need to have the latest version of our mobile app installed on your device. To download or update the app, visit the Google Play store or the App store.
– If you use biometrics (FaceID or fingerprint) to sign in to digital banking today, you will still need to register for MFA. Biometrics can be re-enabled for the future sign in after setting up MFA.
– The MFA registration process is quick and easy. Once set up, you can add trusted devices to simplify future logins.
– If you need help accessing your profile after the update, our Member Service support team is here to assist you every step of the way.
